1. How to request deletion
Use either option. The account holder (head of the family account) can delete it.
- In the app or dashboard: open the menu and choose “Delete Account”. In the Android app this sends us a deletion request from your registered email.
- By email: write to info@plusfinance.in from the email address you signed up with, with the subject “Delete my PlusFinance account”.
2. What gets deleted
- Your profile and login(s), including family members’ logins linked to the account.
- All portfolio data you or your advisor entered: mutual funds, stocks, deposits, loans, insurance, goals, notes and documents.
- Device notification tokens and saved preferences.
3. What we may keep
Records we are legally required to retain, such as transaction and regulatory records related to mutual fund or insurance distribution, may be kept for the period the law requires and are not used for anything else.
4. How long it takes
Deletion is completed within 15 days of your request. We will confirm by email once it is done. Deletion is permanent and cannot be undone.